InServiceNow Knowledge Management,flagging an articleis a feature that allows users toreport errors or issueswithin a knowledge article. This helps maintain article accuracy and ensures that outdated or incorrect information is addressed by knowledge managers.
Error Reporting
Users can flag an article if they findincorrect, outdated, or misleading information.
Knowledge managers receive anotificationabout flagged articles and can review them for updates.
Article Quality Control
Helps improve knowledge base content by allowing users topoint out inaccuracies.
Ensures that knowledge articles remainrelevant and useful.
Notifying Knowledge Managers
Flagged articles appear in theKnowledge Base Administration module, allowing managers totrack and resolve flagged issues.
A. To mark an article to read later
Incorrect: There isnobuilt-in "read later" feature in ServiceNow Knowledge Management.
Instead, users canbookmarkan article for quick access.
B. Allow a user to submit feedback about an article
Incorrect:
Feedback is submitted through theFeedback feature, which allows users to rate articles and provide comments.
Flaggingis specifically forerror reporting, not general feedback.
Key Purposes of Flagging an Article:Why Other Options Are Incorrect?
Flagging Knowledge Articles
Flagging an Article for Review
Managing Flagged Articles
Knowledge Management Administration
References from ServiceNow CSA Documentation:
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