InServiceNow Knowledge Management, users can providefeedbackonpublished knowledge articlesby flagging them. This feedback helpsknowledge managers and authorsidentify errors, outdated information, or areas for improvement.
Toview feedback left on a published article, there are two primary pathways:
Pathway 1: Knowledge Base > My Knowledge > Flagged Articles
This option allowsknowledge managers and authorsto see all flagged articlesthey have authored or have access towithin a specificKnowledge Base.
Location:Knowledge Base → My Knowledge → Flagged Articles
Pathway 2: Knowledge > My Articles > Flagged
This option lets authorsview only their own articlesthat have been flagged.
Location:Knowledge → My Articles → Flagged
A. Knowledge > Articles > My Flagged
There isno direct "My Flagged" optionunderKnowledge > Articles.
D. Knowledge > Articles > Published
This showsall published articlesbut doesnot specifically show flagged (feedback) articles.
Navigate toKnowledge > My Articles > Flagged.
OR navigate toKnowledge Base > My Knowledge > Flagged Articles.
Open a flagged article to review thefeedback comments and reason for the flagging.
ServiceNow Docs: Managing Knowledge Feedback and Flagged Articleshttps://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/knowledge-management/task/review-article-feedback.html
ServiceNow CSA Official Training Guide (Knowledge Management & Feedback Handling)
Why the Other Options Are Incorrect?How to View Feedback in ServiceNow?References from Certified System Administrator (CSA) Documentation:This confirms that the correct pathways to view feedback on published articles are"Knowledge Base > My Knowledge > Flagged Articles"and"Knowledge > My Articles > Flagged".
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