When using theData Pill Pickerin Flow Designer,dot-walkingis used to access fields inrelated tables.

The shortcut fordot-walkingin theData Pill Pickeris:????Ctrl<and Ctrl>

Dot-walkingallows users toaccess fields in referenced records.

For example, if you have anIncidentrecord with aCallerfield (which references thesys_usertable), you candot-walkto theCaller’s emailusing:

What is Dot-Walking?CopyEdit

incident.caller.email

This is useful whenbuilding conditions, flows, and reportsin ServiceNow.

A. Arrows– Arrow keys are used for navigation, but they do not support dot-walking.

B. Plus, Minus– These keys arenot used for dot-walkingin ServiceNow.

C. Ctrl C, Ctrl– These are copy-paste shortcuts, unrelated to dot-walking.

E. Shift F4, Shift F5– These do not have any function related to dot-walking.

ServiceNow Dot-Walking & Data Pill Picker

ServiceNow CSA Training Module:"Using Dot-Walking in Flow Designer and Reporting"

Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: