In ServiceNow,tagsare used to categorize and organize records for quick access. When managing tags, users can control theirvisibilityby settingwho can see them.
B. Everyone
The tag ispublicand visible to all users in the instance.
Example: AService Desk teamcreates a"High Priority"tag that everyone can use.
C. Groups and Users
Tags can be restricted to specificgroupsorindividual users.
Example: ASecurity Teamcreates a tag only visible toIT Security staff.
E. Me
Tags can beprivate, meaning only the creator (you) can see them.
Example: A user creates a"Follow-up"tag for theirownpersonal tracking.
A. Admins
Incorrect—Admins can manage tags, but "Admins" isnota visibility setting.
Instead, visibility is set toEveryone, Groups, or Me.
D. Roles and Permissions
Incorrect terminology—ServiceNowdoes notprovide a tag visibility setting based on "Roles and Permissions."
Tags are assigned based onspecific users or groups, not roles.
[References:ServiceNow Documentation:Managing Tags and Visibility, ServiceNow User Guide:Configuring and Sharing Tags, , ]
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