InServiceNow, impersonation allows administrators toact as another userto troubleshoot, test permissions, or verify user experiences.
Tolog impersonation eventsin theSystem Log, the system property:
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glide.sys.log_impersonation
must beaddedand set totrue(true).
Key Features ofglide.sys.log_impersonation:Logswho impersonated whomin theSystem Log.
Capturestimestamp, user details, and session activity.
Helps withauditing and security compliance.
Navigate toSystem Definition > System Properties.
Search forglide.sys.log_impersonation.
If it doesn’t exist, create it:
Name:glide.sys.log_impersonation
Type:True/False
Value:true
Save the property and test impersonation.
How to Enable Impersonation Logging:
A. glide.user_setting →Incorrect
Not related to impersonation logging.
Deals withuser preferences and settings.
B. glide.sys.all_impersonation →Incorrect
No such property exists in ServiceNow.
D. glide.impersonation_setting →Incorrect
Incorrect property name; does not exist.
E. glide.sys.admin_login →Incorrect
Logsadmin logins, not impersonation events.
Why Other Options Are Incorrect?
Impersonating Users in ServiceNow
System Logs & Impersonation Tracking
Official ServiceNow Documentation Reference:
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