InServiceNow, theSubmit buttonappears whencreating a new record, but it is not visible when editing an existing record. Instead, when editing an existing record, theUpdate buttonis used.

Creating a New Record:

When a user opens a form to create anew record, theSubmit button appears.

ClickingSubmitsaves the record and closes the form.

Example: When creating anew Incident, Change Request, or User record, the Submit button is visible.

Editing an Existing Record:

When a useropens an existing record, theUpdate button replaces the Submit button.

ClickingUpdatesaves the changes but does not create a new record.

Example: Editing anexisting Incident recorddoes not show a Submit button, only Update.

Changing a Reference Field in an Existing Record:

Updating areference field(like Assigned To or Caller) in an existing record does not trigger aSubmitbutton—onlyUpdateis available.

Saving an Old Record:

TheSavebutton may be available when a user makes changes but does not want to exit the form.

When Does the Submit Button Appear?When Does the Submit Button NOT Appear?Why Option B (When Creating a New Record) is Correct?The Submit button appears only when a new record is being created.

Why Other Options Are Incorrect?A. When saving an old record→ Incorrect

TheSave buttonappears when modifying an existing record but does not replaceSubmit.

C. When changing the reference field in an existing record→ Incorrect

Editing a reference field doesnotmake the Submit button appear. OnlyUpdateis available.

D. When updating an existing record→ Incorrect

TheUpdate buttonappears instead ofSubmitwhen modifying an existing record.

ServiceNow Docs – Forms and Form Buttonshttps://docs.servicenow.com

ServiceNow Learning – Creating and Editing Records

ServiceNow Developer Portal – Understanding Form Actions (Submit vs. Update)

References from Certified System Administrator (CSA) Documentation: