In ServiceNow,Business Rulesare server-side scripts that executeat specific timesrelative to database operations. The"When" settingdetermineswhenthe Business Rule runs in relation to a record action (Insert, Update, Delete, Query).
Why is Option A Correct?Before
Executesbeforea record is saved to the database.
Used tovalidate data, modify values, or prevent an action(e.g., stopping an invalid update).
After
Executesaftera record is inserted, updated, or deleted.
Commonly used fortriggering notificationsor creating related records.
Async (Asynchronous)
Runsaftera database operation but executes inthe background.
Ideal forlong-running or performance-heavy tasks(e.g., integrating with external systems).
Display
Executesbefore a form loads, allowing modifications to fieldsbefore they are displayedto the user.
Typically used forpre-filling form fieldsbased on user roles or conditions.
Why Are the Other Options Incorrect?B. Prior to, Synchronous, on Update
"Prior to"is not a valid Business Rule execution timing.
"Synchronous"is a general term but isnot a specific execution timing optionin Business Rules.
"on Update"is a database operation,not an execution timing.
C. Insert, Update, Delete, Query
These aredatabase operationsthat trigger Business Rules,not execution timings.
Execution timing determineswhen(before, after, etc.), while these determinewhat triggers it.
D. Before, Synchronous, Scheduled Job, View
"Synchronous"is not a Business Rule timing option.
"Scheduled Job"refers toScheduled Jobs(not Business Rules).
"View"is a UI-related concept,not a Business Rule execution timing.
ServiceNow Business Rules - How They Work
ServiceNow Best Practices - Business Rule Execution Timing
ServiceNow Developer Documentation - Before, After, Async, and Display Business Rules
References to Official Certified System Administrator (CSA) Documentation:
Submit