In ServiceNow, every table has a uniqueplatform name(also known as thedatabase nameorsys_id). The table that stores user records in ServiceNow is called " sys_user " .
Table Name:sys_user
Purpose:Stores user records, including their roles, group memberships, and personal details.
Location in ServiceNow:You can access this table by navigating to:All → Users and Groups → Users
Key Fields in sys_user Table:
User ID (user_name)– Unique identifier for the user.
Name (name)– Full name of the user.
Email (email)– Email address of the user.
Roles (roles)– Defines user permissions in the system.
Active (active)– Indicates if the user is active in the system.
A. u_users– Incorrect. The prefixu_is typically used forcustom tablescreated by administrators. This is not a default system table.
B. sys_users– Incorrect. The correct name issys_user(singular), notsys_users. ServiceNow follows a singular naming convention for system tables.
C. x_users– Incorrect. The prefixx_is reserved forScoped Applicationscreated within an instance. The User table is a core system table, not a scoped one.
ServiceNow Product Documentation → User Administration → sys_user Table
ServiceNow Tables Reference → sys_user
ServiceNow CSA Study Guide → User and Data Administration
Understanding the sys_user Table:Explanation of Incorrect Answers:References from Certified System Administrator (CSA) Documentation:
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