Service Graph Connectorsare a keyData Foundations ingestion capabilityinServiceNow. They provideout-of-the-box, upgrade-safe integrationsthat ingest data into the CMDB using theIdentification and Reconciliation Engine (IRE), ensuring data quality and source governance.

Two primary categories of Service Graph Connectors are:

Cloud(Option A): These connectors integrate with major cloud providers and platforms (such as AWS, Azure, and GCP) to ingest infrastructure, platform, and service data into the CMDB. They are essential for managing hybrid and multi-cloud environments and maintaining accurate cloud CI relationships.

Observability(Option B): These connectors integrate with monitoring and observability tools (such as APM, infrastructure monitoring, and telemetry platforms). They provide near-real-time operational data that enriches CI records and supports incident correlation, impact analysis, and service health insights.

Option C (DevOps) is incorrect because DevOps integrations are typically handled through CI/CD tools and workflow integrations rather than Service Graph Connectors. Option D (Workflow Automation) is unrelated; Service Graph Connectors focus ondata ingestion, not process orchestration.

Therefore, the correct connector categories areCloudandObservability, makingOptions A and Bthe correct answers.