From a security perspective, scoping brings several benefits: (Choose two.)
Improves instance security by limiting accessibility to other applications on the instance
Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals
IT can manage and control the pace of the CSM teams because dependencies have been put in place
The scope holds the records and acts as a container for the desired Customer Service Management Applications
Submit