ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 40 Topic 5 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 40 Topic 5 Discussion

CIS-CSM Exam Topic 5 Question 40 Discussion:
Question #: 40
Topic #: 5

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?


A.

The contract and entitlements of an asset dictate whether or not it is stored in the CMDB


B.

The CMDB only tracks CIs, assets cannot be CIs


C.

While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs


D.

The CMDB tracks all assets as configuration items (CIs)


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