Viewing a customer’s install base in the CSM Workspaces enables customer service agents to: (Choose two.)
Close an upsell of related products and services not yet purchased by a customer Most Voted
See the detailed configurations of the products and services deployed for a customer to determine the action needed Most Voted
Trace Information provided in a case to the right product or service to which it relates
Monitor related operational services and configuration items that affect service health
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