ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 30 Topic 4 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 30 Topic 4 Discussion

CIS-CSM Exam Topic 4 Question 30 Discussion:
Question #: 30
Topic #: 4

Which of the following are benefits of customer access management? (Choose two.)


A.

It increases security by automatically granting access to cases based on access to sold product.


B.

It defaults the responsibility for access management to the customer.


C.

It defaults the responsibility for access management to the customer service agent.


D.

It improves the customer experience by enabling related parties to track and collaborate on cases.


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