ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 27 Topic 3 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 27 Topic 3 Discussion

CIS-CSM Exam Topic 3 Question 27 Discussion:
Question #: 27
Topic #: 3

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?


A.

Trending Topics


B.

Auto-Responder


C.

Proactive Customer Service Operations


D.

Self-Service Analytics


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