ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 5 Topic 1 Discussion

ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Question # 5 Topic 1 Discussion

CIS-CSM Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1

Which roles can propose a case as a Major Case candidate? (Choose three.)


A.

Proxy contact (sn_customerservice.proxy_contact)


B.

Customer case manager (sn_customerservice.customer_case_manager)


C.

Customer service manager (sn_customerservice_manager) Most Voted


D.

Customer service agent (sn_customerservice_agent) Most Voted


E.

Major issue manager (sn_majorissue_mgt.major_issue_manager)


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