If a clinical site continues to provideinconsistent or illogical dataafter multiple queries, the correct course of action is toescalate the issue to the appropriate site contact personnel, typically theClinical Research Associate (CRA)orSite Monitor.

According to theGood Clinical Data Management Practices (GCDMP), persistent data discrepancies often indicate a misunderstanding of the protocol, CRF instructions, or data entry procedures at the site level. Repeatedly re-querying the same data without escalation wastes time and risks introducing bias or error. By escalating through formal communication channels, the issue can be clarified through re-training, documentation review, or site monitoring visits.

The GCDMP emphasizes that escalation ensuresdata accuracy, site accountability, and protocol adherence, maintaining both data quality and regulatory compliance. Data managers must document the escalation process in the Data Management Plan (DMP) and ensure proper follow-up resolution is achieved.

Reference (CCDM-Verified Sources):

SCDM Good Clinical Data Management Practices (GCDMP), Chapter: Communication and Issue Escalation, Section 4.2 – Handling Persistent Data Discrepancies

ICH E6 (R2) Good Clinical Practice, Section 5.18 – Monitoring and Site Communication

FDA Guidance for Industry: Oversight of Clinical Investigations – Risk-Based Monitoring, Section on Issue Escalation