In Saviynt EIC when integrated with ServiceNow as aticketing system (ITSM)for disconnected applications, ticket creation behavior depends on the configuration setting“Enable Multi Entitlement Request.”

If this option is enabled, Saviynt treats each entitlement independently and createsseparate tickets in ServiceNow for each entitlementselected in the request. Therefore, if a user selects three entitlements,three individual ticketswill be generated, allowing granular tracking and fulfillment of each entitlement.

If the option is not enabled, Saviynt consolidates multiple entitlements into asingle request payload, resulting inone ServiceNow ticketthat includes all requested entitlements. This approach simplifies ticket management but reduces granularity.

Option B is incorrect because Saviynt fully supports multiple entitlement requests with ServiceNow integration. Option C is only conditionally correct (depends on configuration), making it incomplete. Option D is also conditional and not always true.

Thus, the correct answer isA, as it accurately reflects the behavior based on system configuration.