Service contract determinationlinks a service order to an applicable contract for pricing or SLA. The correct answer isDefine Settings for Transaction Types (C), found in SPRO → Service → Transactions. Let’s explore.
Why This Activity?
In "Define Settings for Transaction Types," you configure the service order type (e.g., "ZSER") to automatically determine a service contract. This includes settings like "Contract Determination" (e.g., by sold-to party, object) and the determination procedure. For example, a rule might check the equipment in the order against active contracts.
Why Not the Others?
A & D:Item category settings focus on item-level behavior, not contract determination.
B:Defines the transaction type structure, not its determination logic.
Example:
Service order type "ZSER" set to determine contract "C001" based on equipment "E001."
"Service contract determination for service orders is defined in the ‘Define Settings for Transaction Types’ activity."
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