The focus of journey modeling, particularly in SAP Signavio, is:
A: Interactions and steps with the company.Journey modeling aims to outline and analyze all touchpoints and stages a customer or user goes through in their interactions with a company. This focus helps organizations understand and optimize the customer experience across different channels and touchpoints.
References:Journey modeling in SAP Signavio is designed to provide a clear and structured view of the customer's journey, highlighting areas for improvement to enhance customer satisfaction and engagement.
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