During a change network kick-off meeting, a change agent openly reports that he has beennominated by his manager against his will. How should the change manager react in this situation?
A.
Ask the change agent to find a substitute within his unit
B.
Clarify the issue with him bilaterally after the change network meeting
C.
Try to convince the change agent to take over the role anyway
D.
Request the change agent to leave the kick-off meeting
A reluctant change agent at a kick-off meeting poses a challenge, and the change manager must respond constructively. Option B is correct because a bilateral discussion post-meeting—e.g., asking “What’s your concern?”—allows the change manager to understand the reluctance (e.g., workload, disinterest) privately, avoiding public confrontation and tailoring a solution (e.g., support, reassignment). This respects the agent’s feelings while maintaining network morale.
Option A is incorrect—asking for a substitute shifts responsibility to the agent, potentially alienating him and disrupting the meeting. Option C is incorrect; convincing him on the spot risks resistance or resentment, undermining his effectiveness. Option D is incorrect—ejecting him is harsh, damages trust, and weakens the network’s start. SAP OCM favors discreet, empathetic handling of such issues.
“Address a reluctant change agent’s concerns bilaterally after the meeting to resolve issues constructively and preserve network cohesion” (SAP Activate, Change Network Management).
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