Why is it important to continuously manage user adoption after the go-live of a new cloud solution? Note: There are 2 correct answers to this question.
A.
Because users frequently change their attitude towards the cloud solution which requires continuous management attention.
B.
Because the user’s interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.
C.
Because users need to accept and consume new functions and features provided with each release cycle.
D.
Because the insights help to identify hurdles or issues hindering sustained user adoption.
Post-go-live adoption management is critical in SAP cloud projects due to ongoing updates. Option C is correct because cloud solutions (e.g., S/4HANA Cloud) release new features regularly, requiring users to adapt continually. Option D is correct as monitoring adoption identifies barriers (e.g., resistance, skill gaps) for resolution. Option A is incorrect—attitude shifts may occur but aren’t the primary focus. Option B is incorrect; infrastructure sizing is a technical concern, not an adoption driver.
Extract from SAP OCM Concepts: SAP Activate’s Run phase emphasizes sustaining adoption through feature updates and issue resolution (SAP OCM Framework).
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