To enable CTI (Computer Telephony Integration) with automatic creation of interaction logs in the Agent Desktop, administrators mustEnable Activity Creationto ensure interactions (e.g., calls) are logged automatically. Additionally,Maintain Provider IDis mandatory to identify the CTI provider and establish the integration. According to SAP documentation, "Enabling Activity Creation and maintaining the Provider ID are required steps to configure CTI for automatic interaction logging."

Maintaining mapping table(A) is optional and depends on specific integration requirements.Enabling Microsoft Teams Integration(D) is unrelated to CTI interaction logs.