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SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Question # 16 Topic 2 Discussion

SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Question # 16 Topic 2 Discussion

C_C4H510_21 Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.


A.

Report the incident from the screen in which the issue occurs.


B.

Keep the incident lightweight and use screenshots only if it is necessary.


C.

Check for solutions in the Help Center.


D.

Always create the incident with medium priority and adjust it later if applicable.


E.

Always include step-by-step instructions on how to recreate the issue.


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