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SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Question # 14 Topic 2 Discussion

SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Question # 14 Topic 2 Discussion

C_C4H510_21 Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?


A.

Workflow rule


B.

Activity planner


C.

Activity list


D.

Visit planner


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