The Activity Timeline in Salesforce provides a chronological view of all past and upcoming interactions with a contact. This includes logged calls, emails, meetings, and tasks. It is a central feature to track engagement and manage customer relationships effectively.
B. Details Tab: Displays static information about the contact, such as name, email, and address, but not interaction history.
C. Contact History: Refers to changes made to a contact's field values over time, not interaction logs.
References from Salesforce Documentation:
Activity Timeline Overview
Working with Contacts
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