The app builder at AW Computing has been asked to track the number of times a case has been reopened. Which solution should the app builder utilize to help with this request?
To track the number of times a Case is reopened, the app builder can create a record-triggered flow on the Case object that runs when the Case is updated. The flow can check when the Status changes from Closed to an open/reopened status and increment a custom number field such as Number_of_Reopens__c . Salesforce Trailhead explains that record-triggered flows run when records are created, updated, created or updated, or deleted.
Why not Apex Trigger? Apex could work, but the Platform App Builder best answer is the declarative option: Flow before code.
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