The correct answer is C. Expert Review, as explicitly identified in the uploaded study guide.
The key wording is that Cloud Kicks wants to independently audit the current website for possible usability issues. An Expert Review fits that purpose because a UX professional examines the existing interface and identifies usability concerns based on established UX knowledge and evaluation criteria.
Option A, Task Analysis, focuses on understanding the activities, steps, and requirements involved in users completing a task. It can be highly valuable during research, but it is not primarily an independent audit of an existing interface.
Option B, User Shadowing, is an observational research method in which designers observe users working in their real context. That requires direct user involvement and therefore does not match the request for an independent audit.
The distinction is between expert inspection and user research. Both can identify important problems, but the scenario specifically asks for a designer-led evaluation of the current site.
An Expert Review can therefore provide Cloud Kicks with an initial inventory of usability issues that can later inform redesign priorities and, where appropriate, further user testing.
Study Guide reference/topics: Expert Review, usability audit, Experience Cloud, evaluation methods, Testing.
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