To provide support for clients through a real-time chat interface with a staff member, a consultant should recommend Digital Engagement.
Digital Engagement:
Salesforce Digital Engagement allows nonprofits to connect with their clients in real-time through various digital channels, including chat, messaging apps, and social media.
It integrates with Service Cloud to provide a seamless experience for both clients and support staff, enabling real-time interactions and efficient case management.
[Reference: CertGod-NONPROFIT-CLOUD-CONSULTANT.pdf - Question 67, which discusses various Salesforce solutions for engaging with constituents and providing support., Benefits of Digital Engagement:, Provides a unified platform for managing multiple communication channels., Enhances client experience by offering immediate support through live chat., Facilitates better tracking and resolution of client issues with integrated case management., , ]
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