Decision split using contact data not working, myorders DE with 1 to many relationship configured in attribute group. What questions you need to ask to troubleshoot. Select multiple
A.
Are u using attribute to attribute comparison.
B.
Is there any spelling mistake in your contact attributes.
C.
Are there any eligible matching orders for that particular contact
For troubleshooting a decision split using contact data in Salesforce Marketing Cloud that isn't working, consider the following:
A. Are you using attribute to attribute comparison: This involves ensuring that comparisons in the decision split are correctly set between comparable data types and values.
B. Is there any spelling mistake in your contact attributes: Typos or incorrect field names in attribute definitions can prevent the decision split from correctly evaluating the data.
C. Are there any eligible matching orders for that particular contact: It’s crucial to verify that there are relevant data records that meet the criteria set in the decision split. Lack of matching data can lead to unexpected outcomes in journey behavior.
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