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Salesforce - Implementing Field Service Lightning FSL-201 Question # 22 Topic 3 Discussion

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Salesforce - Implementing Field Service Lightning FSL-201 Question # 22 Topic 3 Discussion

FSL-201 Exam Topic 3 Question 22 Discussion:
Question #: 22
Topic #: 3

Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?
A.

Create an Entitlement Template on the Product.

B.

Create a Workflow Rule on the Case.

C.

Create a Milestone on the Product.

D.

Create a Visualforce Page on the Case.

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Actual exam question for Salesforce FSL-201 exam by Talon9133 at Aug 3, 2025, 12:00:00 AM

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