Salesforce - Implementing Field Service Lightning FSL-201 Question # 2 Topic 1 Discussion
FSL-201 Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
A.
Open a Case and inform Customer of weekend service pricing.
B.
Open a Case and send email with new Service Offerings.
C.
Open a Case and a renewal Opportunity for the Sales team.
D.
Open a Case and create a Work Order for the Dispatch Team.
Chosen Answer:
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