When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
• Identify the caller
• Provide answers to questions about billing. consumption, and payments
• Add meter readings
• Manage user complaints.
• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?
Submit