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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 54 Topic 6 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 54 Topic 6 Discussion

CRT-261 Exam Topic 6 Question 54 Discussion:
Question #: 54
Topic #: 6

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK

wants an easy way for service agents to create new articles when closing a case. The new article

should include appropriate details from the case to make it useful for others.

What is the recommended method to meet the requirements?
A.

Develop a globally-shared macro to create a new article.

B.

Use a trigger to automatically create a new article.

C.

Create a Quick Action to map case fields to a new article

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Actual exam question for Salesforce CRT-261 exam by Zephyr9207 at Aug 3, 2025, 12:00:00 AM

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