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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 52 Topic 6 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 52 Topic 6 Discussion

CRT-261 Exam Topic 6 Question 52 Discussion:
Question #: 52
Topic #: 6

Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right

knowledge to solve the issue.

Which solution should a consultant recommend to meet the requirements?
A.

Configure Omni-Channel Skills-based Routing.

B.

Configure Case Assignment rule and Omni-Channel Supervisor.

C.

Configure Omni-Channel Queue-Based Routing.

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Actual exam question for Salesforce CRT-261 exam by Cyra2810 at Aug 3, 2025, 12:00:00 AM

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