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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 48 Topic 5 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 48 Topic 5 Discussion

CRT-261 Exam Topic 5 Question 48 Discussion:
Question #: 48
Topic #: 5

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles

from another knowledge base. The current knowledge base includes how-to guides written in HTML.

What is the recommended method to import the how-to guides into Salesforce Knowledge?
A.

Change the HTML format first to support subfields.

B.

Create an HTML file for each rich text area field.

C.

Modify the import parameters to specify HTML encoding.

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Actual exam question for Salesforce CRT-261 exam by Xander95062 at Aug 3, 2025, 12:00:00 AM

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