Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 39 Topic 4 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 39 Topic 4 Discussion

CRT-261 Exam Topic 4 Question 39 Discussion:
Question #: 39
Topic #: 4

Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only

have access to its own articles when performing a search.

Which solution should a consultant recommend to meet this requirement?


A.

Create a sharing rule for each division to provide access using the role hierarchy.


B.

Create a sharing rule for each division to provide access based on the article category.


C.

Create a single data category group for each division and provide access using the role hierarchy.


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