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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 26 Topic 3 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 26 Topic 3 Discussion

CRT-261 Exam Topic 3 Question 26 Discussion:
Question #: 26
Topic #: 3

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?
A.

Implement Case Swarming.

B.

Implement Einstein Bots.

C.

Implement Skills-Based Routing.

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Actual exam question for Salesforce CRT-261 exam by Milo9294 at Aug 3, 2025, 12:00:00 AM

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