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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 21 Topic 3 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 21 Topic 3 Discussion

CRT-261 Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Universal Containers is launching a full line of new products, and Service Cloud should support the following requirements:

* Customer service agents need to collaborate with other teams.

* The product development team needs to be alerted on high-priority cases for specific products.

Which solution meets these requirements?
A.

Use Salesforce Flow for notifications and Case Teams to monitor cases,

B.

Use Escalation Rules for notifications and Case Teams to monitor cases.

C.

Use Salesforce Flow for notifications and Account Teams to monitor cases.

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Actual exam question for Salesforce CRT-261 exam by Zara52657 at Aug 3, 2025, 12:00:00 AM

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