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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 14 Topic 2 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 14 Topic 2 Discussion

CRT-261 Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives. The dashboard needs to provide insights that will

assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?
A.

Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations

B.

Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel

C.

Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance

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Actual exam question for Salesforce CRT-261 exam by Echo8826 at Aug 3, 2025, 12:00:00 AM

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