Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 7 Topic 1 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 7 Topic 1 Discussion

CRT-261 Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1

Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the

Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are forgetting to submit certain articles types for approval.

What should a consultant recommend to automate the Approval Process?


A.

Update the Approval Process to Auto-launch.


B.

Create a Lightning Web Component action for Approval Process.


C.

Create an autolaunched Flow.


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