The requirement is straightforward operational reporting rather than advanced analytical modeling, so standard Salesforce Reports and Dashboards provide the lowest-cost and lowest-complexity solution. A custom dashboard can consolidate multiple approval metrics—pending application count, aging, application duration, and longest-pending items—into a single visual view.

The second requirement is that approvers see the information when they log in . Salesforce supports adding Dashboard and Report Chart components directly to a Lightning Home page through Lightning App Builder. A customized Home page can then be activated for the appropriate user context, including assignment by profile.

That makes A superior to B. A dashboard provides the requested summary , whereas a report primarily presents rows of data. More importantly, Lightning Home page activation supports profile-based assignment; a role isn't the appropriate activation mechanism expressed in option B.

CRM Analytics would be technically capable of presenting approval analytics, but it introduces additional licensing, datasets, configuration, and operational overhead without providing a material advantage for the relatively simple requirement. Salesforce already supplies native approval user-interface capabilities and Home page support for approval work.

Therefore, a standard custom Approvals dashboard placed on an Approver-profile Home page satisfies the requirement while minimizing customization and cost.

Study Guide Reference: Agentforce Public Sector Implementation Strategies and Best Practices – Reports and Dashboards; Lightning Home Pages; approval monitoring; user-profile page assignment.

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