Emergency Hotspots and Global Emergency View are the preconfigured analytical dashboards identified for the Emergency Response Management solution in the supplied Agentforce Public Sector material. These dashboards are intended to give emergency-management teams rapid situational insight without requiring administrators to design an analytics application from the ground up.

The Emergency Hotspots capability focuses on identifying geographic or operational areas where emergency-intake demand is increasing. Salesforce ' s Emergency Response analytics documentation confirms that the analytics application is designed to identify hotspots in which emergency requests are increasing so resources can be allocated quickly. The Global Emergency View complements that localized perspective by giving decision-makers a higher-level consolidated view of emergency operations, supporting prioritization and resource allocation across the response program. This type of packaged analytics is valuable during an active incident because agencies need operational visibility immediately rather than after a lengthy custom dashboard-development cycle. Visits is primarily an operational record type rather than the named packaged emergency dashboard in this scenario. Emergency Requests Overview is also not one of the two dashboard names identified by the supplied curriculum question.

Study Guide References: Emergency Response Management; Analytics for Emergency Response Management; Emergency Hotspots; Global Emergency View; Emergency Intake Analytics.