To exclude a specific subset of resources from being scheduled by the optimization engine, you use a Hard Constraint Work Rule.
Option D is correct.TheMatch BooleanWork Rule is designed to filter resources based on a checkbox (Boolean) field.
You would create a custom checkbox on the Service Resource object (e.g., Is_Contractor__c).
You configure the Match Boolean rule in the Scheduling Policy to enforce that Is_Contractor__c must be False.
When optimization runs, any resource where Is_Contractor__c = True fails the rule and is completely ignored/excluded from the schedule calculation.
Option A (Count Rule) limits volume, it doesn't exclude.
Options B and C (Match Field/Extended Match) match properties between theJoband theResource(e.g., Skill or Location matching), which is not the same as a blanket exclusion of a resource type.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit