When creating acustom actionin Agent, one of the available options is to useFlows. Flows are a powerful automation tool in Salesforce, allowing the Agentforce Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.
WhileApex triggersandSOQLare important Salesforce tools,Flowsare the recommended method for creating custom actions within Agent because they are declarative and highly adaptable.
For further guidance, refer toSalesforce Flow documentationandAgent customization resources.
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