Salesforce Service Cloud Administration (SU24) ADM-261 Question # 32 Topic 4 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 32 Topic 4 Discussion

ADM-261 Exam Topic 4 Question 32 Discussion:
Question #: 32
Topic #: 4

Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization(RMA) and/or Field Service Request (FSR). The original caseCANNOT be closed until all RMAs and FSRs are closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should UniversalContainers consider when designing the solution? Choose 3 answers


A.

Average incoming case volume


B.

Relationship to the primary contact


C.

Case closure rules on the original case


D.

RMA and FSR escalation requirements


E.

Visibility and access to the RMAand FSR records


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