Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?
A.
Createmultiple agent console applications and configure the Iayout based on the user's requirements.
B.
Create multiple Salesforce Console for Service applications and configure them based on user's requirements.
C.
Create case page layouts for each interactionchannel and assign them to different agent profiles.
D.
Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.
Chosen Answer:
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