Salesforce Service Cloud Administration (SU24) ADM-261 Question # 27 Topic 3 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 27 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 27 Discussion:
Question #: 27
Topic #: 3

Universal containers want to identify potential delays in the customer support process. Which metric should the contact center management analyze? (Choose 1)


A.

Case volume by channel.


B.

Cases created by type.


C.

Open cases by reason.


D.

Average case stage duration.


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