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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 21 Topic 3 Discussion

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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 21 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that out-of-date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?
A.

Provide the Service Manager with edit permissions to the standard Knowledge Article views.

B.

Provide the Service Manager with edit permissions to the standardKnowledge Article reports.

C.

Create a custom report for Knowledge Articles that filters the results based on publication status and last modified date.

D.

Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date.

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Actual exam question for Salesforce ADM-261 exam by Arlo5192 at Aug 3, 2025, 12:00:00 AM

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