Salesforce Service Cloud Administration (SU24) ADM-261 Question # 97 Topic 10 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 97 Topic 10 Discussion

ADM-261 Exam Topic 10 Question 97 Discussion:
Question #: 97
Topic #: 10

Which solution can be used to improve call deflection?


A.

Knowledge base


B.

Community forum


C.

Assignment rules


D.

Web chat


E.

Case routing


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