Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?
A.
Create an FAQ article type and configure theenable suggested articles option in support settings.
B.
Create an FAQ article type and enable the submit articles feature on the case close page layout.
C.
Define a data category called FAQ and assign category visibility to users in the contact centre role.
D.
Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
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