In Salesforce, a dashboard’s running user determines which data is displayed to anyone viewing the dashboard. If a dashboard is configured with a " Static " running user (e.g., a Support Manager who has " View All " permissions), every user who views that dashboard will see the manager ' s level of data, regardless of their own personal sharing permissions. This bypasses the Organization-Wide Default (OWD) of " Private " for the Case object. When the support manager observes that reps can see all cases on a group dashboard, it is almost certainly because the dashboard is " running " as a user with high-level access. To correct this and ensure users only see data they are entitled to, the Platform Administrator should convert it into a Dynamic Dashboard. A dynamic dashboard is set to " Run as the logged-in user, " meaning the data reflected in the components will automatically filter based on the individual viewer ' s specific sharing rules and record ownership. This ensures that the dashboard remains a useful tool for the team while strictly adhering to the company ' s data privacy and security requirements.